Frequently Asked Questions

Placing an order is simple:

1. Browse our products and add items to your cart
2. Click on the cart icon and review your items
3. Proceed to checkout and fill in your details
4. Choose your payment method and complete the purchase
5. You'll receive an order confirmation email

We accept multiple payment methods:

• Mobile Money: MTN Mobile Money, Airtel Money
• Credit/Debit Cards: Visa, Mastercard
• Cash on Delivery: Pay when you receive your order
• Bank Transfer: Direct bank transfers

Order modifications depend on the order status:

• Pending orders: Can be cancelled or modified
• Processing orders: Contact us immediately - limited changes possible
• Shipped orders: Cannot be modified, but can be returned

Contact us at +250 788 442 259 for assistance.

Our rental process is straightforward:

1. Select your desired item and rental dates
2. Pay the rental fee and security deposit
3. Collect or receive your item on the start date
4. Enjoy your rental period
5. Return the item by the agreed date
6. Receive your security deposit back (if no damage)

The security deposit protects against:

• Damage beyond normal wear and tear
• Stains that cannot be removed
• Late returns (10% per day)
• Lost or stolen items

The deposit is typically 50% of the rental value and is fully refundable when items are returned in good condition on time.

Booking timeframes vary by item type:

• Casual dresses: 3-7 days in advance
• Cocktail dresses: 1-2 weeks in advance
• Evening gowns: 2-3 weeks in advance
• Bridal wear: 1-2 months in advance

Popular items and peak seasons (weddings, holidays) require earlier booking.

We offer several shipping options:

• Standard Delivery (2-5 days): RWF 10,000
• Express Delivery (Same day in Kigali): RWF 15,000
• Free Shipping: On orders over RWF 100,000
• Store Pickup: Free

Delivery times may vary during peak seasons and holidays.

Our return policy includes:

• Return window: 7 days from delivery
• Condition: Items must be unworn with tags attached
• Refund: Full refund to original payment method
• Exchanges: Free size exchanges within 7 days

Rental items have different return requirements - see our booking policy for details.

Track your order easily:

1. Log into your account and go to "My Orders"
2. Click on the order you want to track
3. View real-time status updates
4. Receive SMS/email notifications for status changes

You can also call us at +250 788 442 259 for order updates.

Yes! We offer professional tailoring services:

• Custom bridal gowns and dresses
• Alterations and adjustments
• Size modifications for rentals
• Bespoke designs for special occasions

Contact us for a consultation and pricing information.

We're here to help! Contact us through:

• Phone: +250 788 442 259
• Email: support@Fashion Destination .com
• WhatsApp: +250 788 442 259
• Visit: Our store in Musanze City Center
• Contact Form: Contact Page

Our support team is available Monday-Friday 9:00 AM - 6:00 PM.